Charles A. Barker
Hospitality Support & Consultancy Services
Hospitality & Tourism Sustainable Development - HSCS
ASSESSMENT, REVIEWS & PROPOSALS
You may feel that the whole business needs an independent health check. HSCS can step in, consider the organisation as a whole and provide you with an overall assessment, along with proposals for improvement if appropriate.
Alternatively, you may wish to assess your business more selectively by addressing just one or two departments that are perhaps underperforming. We can review each area independently:
Have you looked at what happens to your business in the event of a crisis or major emergency? We will carry out a full Risk Assessment for your organisation and look at all aspects of Health and Safety, Emergency Planning and Crisis Management.
Often the best way to really understand how your various departments are performing in terms of standards and customer services is through a Mystery Shopper. We can perform such a survey for you discreetly and without any upheaval to the day to day running of the property.